Terms & Conditions

1. About us

Grasmere Farm (“We”, “Our”, “Us”) (Company No.06165281) has its Registered Office at Station Road, Deeping St James, Lincolnshire. PE6 8RQ

If you need to contact us for any reason, then please see the full details on our Contact us page.

The purchase of products from this Website is governed by these terms and conditions. By using our ordering service you agree to be bound by these terms and conditions and the Conditions of Website Use. Before proceeding to place an order, We ask that you read these terms and conditions carefully.

2. Products

The display of products and prices on the Website is an invitation to treat and is not an offer. We reserve the right not to accept any order. Please see the “Ordering” section below for how to order products. Products are subject to availability. In the unlikely event that We cannot satisfy your order due to stock unavailability, We reserve the right to substitute an alternative of the same or higher value at no additional cost to you.

Products may vary from photographs.

3. Ordering Process

To order from our website:

  • Click the ‘add to cart’ button by the chosen product
  • You can increase the quantity in multiples of 1 unless otherwise stated
  • To add additional items to the your shopping cart, click on the ‘Continue Shopping’ button (this will close the your shopping cart window) and you will return to our website.
  • You can then add more items to you shopping cart, following the above instructions.
  • Please Note there is a delivery charge as specified on our shipping page
  • When you have finished making you selection/order click the ‘view cart’ button to view your shopping cart selection.
  • Proceed to check out and follow the instructions

4. Prices

The prices We charge you will be the prices displayed on this Website at the time We receive your order but, whilst We try to ensure that such prices are accurate, We reserve the right to correct the prices if We discover an error. In this event, you will be entitled to cancel your order or re-confirm it at the correct price.

Subject to the paragraph above, the total value of the order will be displayed on the order confirmation screen. The displayed price is the amount in pounds sterling that you will pay. We only accept payment in pounds sterling

5. Delivery

(a) To ensure delivery, accurate information is vital. Please ensure that all names, addresses and telephone numbers are accurate. Please note that We must have a delivery address postcode and We must have a contact telephone number. Our products may require a signature upon delivery, so if you are not at home during the day perhaps you could use an alternative address for delivery, for example your place of work.

(b) The invoice address must however be that of the person making the payment.

(c) Deliveries of frozen products can only be made to UK addresses.

(d) All UK deliveries by courier usually occur between 9.008.00am and 56.00pm Monday to Friday,

(e) We aim to deliver within 2 – 7 working days (excluding Bank Holidays), For, Larger quantities please allow for 7 – 28 working days (excluding weekends, If you have any special requirements or urgent delivery dates please contact us prior to placing your order, to ensure the products are in stock & available.

(f) We will deliver to the address as you enter it and cannot accept any liability for late or failed delivery if the quoted address is incorrect.

(g) We regret that We are unable to accept orders for delivery to an address containing a PO Box number or from persons placing an order whose own address contains a PO Box number.

(h) Deliveries will be made to the address specified. In the event that you select a business address, we will be deemed to have delivered the product to its intended recipient by delivering to the reception area of the business address and receiving a signed receipt of delivery.

(j) We accept No liability for the product once delivered and either signed for or left in a safe place in accordance with our instructions to the courier.

6. Payment

We take payment at the time of the order, not necessarily the time of despatch. This is to ensure that We are able to avoid any potential hitches preventing your goods being delivered on time.

We accept the following payment methods:

  • We accept all major debit and credit cards
  • By Telephone on +44 (0)1778 342344
  • By Cheque, cheques made payable to: Grasmere Farm, and send to the address shown on the contact page:

7. Amendments

Subject to any rights you may have under the Consumer Protection (Distance Selling) Regulations 2000 (“the Regulations”) We cannot accept amendments to orders unless these are received within 24 hours. Amendments can be made by phoning +44 (0)1778 342344between the hours of 09:30 and 17:00 or e-mailing info@grasmere-farm.co.uk

8. Cancellation/Returns

Due to the fact that Our products are perishable cancellations must be made within 24 hours of placing the order by phoning +44 (0)1778 342344 between the hours of 09:30 and 17:00. Provided that We have not already despatched your order. We will arrange a refund

Due to the fact that Our products are perishable we can not accept any returns. However, we expect you will be completely satisfied with your order. If you are not satisfied with your order for any reason, please contact us by the next business day. Please do not return any items to us unless so directed by our store. We will do whatever we deem necessary to resolve the problem, up to and including a full replacement or refund.

If the perishable meat products in your order should spoil due to one of the reasons below, we will not be obligated to provide a free replacement to you.

  • The delivery address you gave us when you ordered is wrong, and this causes your order delivery to fail. Make sure to double check your shipping address when you place your order.
  • Our product is delivered properly on the day it is due, but is left unrefrigerated (for whatever reason) and spoils. It is your responsibility to move the items in your order into refrigeration on the same day the order is delivered.

9. Liability

(a) We shall have no liability for late delivery of products since dates for delivery are estimates only, given in good faith.

(b) Subject to paragraphs (d) and (e) below, Our liability for any defective products shall be limited to refunding to you the price you have paid only for the defective products or, at Our option, delivering replacement products to you.

(c) If your order is delivered within the specified delivery times of 8.30 to 17.00, refunding of the delivery charge shall be at Our discretion.

(d) Nothing in this clause 9 shall limit or exclude Our liability for death or personal injury caused by Our negligence or for Our fraudulent misrepresentation.

(e) Nothing in this clause 9 shall limit or exclude Our liability under the provisions of the Consumer Protection Act 1987.

(f) We shall have no liability to you for:

(i) loss of profits or

(ii) loss of contracts or

(iii) indirect or consequential loss or

(iv) Our negligence, except as expressly accepted in these conditions suffered as a result of or arising out of Our contract with you or out of any breach of such contract.

(g) Nothing in these conditions shall affect your statutory rights if you are an individual who for the purposes of the contract is acting for purposes outside his business (ie if you are placing a personal order which is not placed on behalf of a business).

(h) If any provision of this clause 9 or part of this clause 9 shall be found to be illegal, void or unenforceable this shall not affect the validity of the remainder of this clause.

10. Events outside our control

We shall have no liability to you if We are delayed in performing or are unable to perform Our obligations to you due to any event outside Our control including but not limited to Act of God, act of government and legislation enacted by any government.

11. Law

English law shall apply to any contracts for the sale of products by Us to you and the English courts will have jurisdiction in the event of any dispute.

12. Storage/Cooking

Once your product has been received, place immediately into a refrigerator.and otherwise cook reheat or store in accordance with the instructions on the labels or commonly accepted practice. Please contact us if you are in any doubt as to the appropriate methods and temperatures.

Terms and Conditions for use of the website

The website www.grasmere-farm.co.uk is operated by Grasmere Farm Limited with its headquarters at Station Road, Deeping St James, Lincolnshire.

This is a general and freely available site. Whilst the information is believed to be valid for the purpose of general information, Grasmere Farm cannot be held responsible for the outcome of actions based on the information.

If you are not a client of the firm please send an email to info@grasmere-farm.co.uk and we will pass your enquiry to the right person(s).

E-mail to and from Grasmere Farm is automatically scanned for computer viruses and for unacceptable content.

Intellectual property

We own copyrights in this site and in all material published on it. These are protected by copyright laws and treaties around the world. All our rights are reserved.

You may print off one copy of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted. Our status as the authors of material on this site should always be acknowledged.

If you wish to make any use of material on our site other than that set out above, please address your request to info@grasmere-farm.co.uk.

Accessing our website

Access to our site is permitted on a temporary basis and we reserve the right to withdraw or amend access to the service without notice. You are responsible for arranging access to our site. You are also responsible for ensuring that anyone else accessing the site through your internet connection is aware of these terms and that they comply with them.

We update our website regularly and so may change the content at any time. If the need arises, we have the option to suspend the site or to close it indefinitely.

Linking to our website

You may link to our home page, provided you do so in a way that is fair and legal and which does not damage our reputation or take advantage of it. In particular, you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Our site must not be framed on any other site, nor should you establish a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.

Information about you and your visits to our site

We process information about you in accordance with our privacy policy. You consent to such processing and you warrant that all data provided by you is accurate.

Jurisdiction and applicable law

The English Courts will have non-exclusive jurisdiction over any claim arising from or related to a visit to this website. English Law will apply to these terms and conditions.

Proprietary Marks “greasmere-farm.co.uk” and the Grasmere Farm logo are proprietary marks of Grasmere Farm and all rights are reserved.

Variation of these terms

We reserve the right to change these Terms and Conditions from time to time by posting a change notice or any new agreement on our website. The version of the Conditions that apply is the version in force on the day of your use of any particular part of the site. It is your responsibility to check the website regularly to determine whether these Terms and Conditions have been changed.

Your concerns

If you have any concerns about material that appears on our site please contact info@grasmere-farm.co.uk

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